Frequently Asked Questions

A: If you are unable to locate a product please use the search box at the top of the page.

If you still cannot find what you need, please call us on 01 564 9436 or email us at [email protected]

A: Select the products you need and simply add to your basket online then submit your quote request to us where we will email you back your quotation to include the delivery and collection charge Alternatively, you can call the Sales Team directly on 01 564 9436 and talk through your requirements.

You can also contact us via email at [email protected]

A: Yes we sure do, if your county is not on the drop down list on checkout please call us on 01 564 9436 or via email at [email protected] and we can advise on delivery charges for your area.

A: Our specialist team are on hand to advise on all aspects of hiring a gazebo.

We will need to know what type of surface the gazebo is being laid on.

Call the Sales Team on 01 564 9436 to discuss your requirements and they will be happy to help you

A: Our standard hire period is for 3 days or 4 days over a weekend (Friday – Monday).

If you need the hire items for a longer period please call our Sales Team on 01 564 9436 and we will be able to advise on the cost for the longer period.

A: Charges for delivery and collection are dependent on your location and the size of your order. When you submit your quotation request  we will then email you back a quote to include delivery and collection.

Additional charges may be incurred for out of hours, Sunday or Bank Holiday deliveries or collections.

A: If there is an adequate lift then delivery and collection upstairs is covered in the cost.

If our Delivery Team have to carry the items upstairs additional costs will be incurred.

We can advise on the cost for this when we have specific details about the number of flights of stairs.

A: Our standard delivery and collection period is between 9am and 5pm and we can normally offer a morning or afternoon slot on Monday to Friday.

For deliveries or collections outside these days please call 015649436

A: If we require a deposit we will advise you before hire, deposits are refunded on receipt back of the hired goods

A: Our stock is available to hire subject to availability so we do advise customers to book your items as early as possible.

We can only accommodate last minute bookings subject to stock availability.

A: Amendments can be made to your order up to 24 hours prior to delivery but any additions are subject to stock availability.

Please refer to our terms and conditions of hire for our cancellation policy.

A: We accept payment by cash, debit card, credit card through PayPal or bank transfer.

A: If you are placing regular orders, account facilities are available subject to relevant credit checks.

Payment is due within 30 days from our invoice being issued.

A: We will deliver all ordered items direct to your agreed location and ask you to sign a delivery note. If there are any discrepancies at this point do highlight these so we can take relevant action quickly and efficiently.

If you have ordered a marquee, gazebo, stage or dance floor then our specialist team will deliver, set up, take down and collect from you.

A: It is advisable to check all equipment on the day of delivery. Any problems should be highlighted the same day to our office so that it will enable us to rectify the problem prior to the start of your event. 

We do have out of hours contact numbers and these are available by contacting our Sales Team on 01 564 9436

A: After collection your equipment will be returned to our warehouse where it will be counted back in and added back to stock. You will be informed within 48 hours by email or telephone of any items that are found to be missing, broken or damaged before charges are applied.

A: It is the hirer’s responsibility for all the equipment hired from Prestige Event Hire from the time of delivery through to the collection.

A: The full replacement costs are dependent on the items being hired and are displayed on your delivery docket.

A: Yes 0830650705 is a text based out of hours contact number

A: No but all Linen and spandex should be returned free from all debris & kept dry as mould causes irreversible damage. Any linen damaged by fire, stains, mould candle wax & tears will be charged to you at the full replacement value. Cutlery, crockery and glassware must be rinsed free of food